Do you have any unresolved issues on tiktok?
Your tiktok account was banned and you want to get it back?
or maybe you are facing a shadowban and want to remove it.
either way, you may need to contact tiktok to resolve your issue.
but before that, make sure you browse the tiktok help center first.
the help center contains answers to frequently asked questions.
You can also type your question into the search bar and navigate to a related article.
if the article is not helpful, your best bet is to contact tiktok via the methods below.
in this article, you will learn 3 ways to contact tiktok.
how to contact tiktok
to get in touch with tiktok, you can report a problem in the app, use tiktok’s feedback form, or email them at [email protected] or [email protected].
If you have a problem with the app, you can report a problemdirectly in the app.
Common issues you may face in the app include account issues, sound issues, and crash issues.
if you are facing any of these related issues, you can contact tiktok by reporting a problem in the app.
Next, if you have feedback to share or a locked account you want to get back, you can contact tiktok using their feedback form.
The feedback form requires you to provide your email address, a description, and an optional attachment.
if you have a specific problem, you can take a screenshot and attach it.
Lastly, you can send an email to tiktok using the emails provided in the creator marketplace.
below are the 3 ways you can use to contact tiktok:
- report a problem in the app
- use the tiktok comment form
- tiktok email
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
1. report a problem in the app
The first method is to report a problem in the app.
First, open tiktok and sign in to your account if you haven’t already.
then, you should go to your tiktok profile.
To go to your tiktok profile, tap the “me” icon in the bottom navigation bar.
once you are in your tiktok profile, tap the three dots.
after you have tapped the three dots you will be taken to the settings and privacy page.
on the settings & privacy page, you’ll see several headings including “account”, “content & activity”, and more.
scroll down the page until you find the “support” heading.
Under the “support” heading, you’ll see an option that says “report a problem”.
tap “report a problem” to report a problem on tiktok.
once you’ve tapped “report a problem”, you’ll be taken to the “feedback and help” page.
on the “feedback and help” page, you’ll see frequently asked questions and topics you can choose from.
To report a problem, you must select a topic related to your problem.
for example, if you want to change your birthday on tiktok, you should select the “account and profile” option.
after you’ve selected a related topic, you’ll come to a screen containing information.
below the information, you will see a “yes” and “no” button.
touch “no” if your issue is not resolved.
don’t touch “yes” as you won’t be able to report your issue to tiktok.
once you’ve tapped “no”, you’ll see the option “I’m still having trouble”.
the “I still have a problem” option allows you to explain and report your problem on tiktok.
this option will only appear if you touched the “no” button in the previous step.
tap “I still have a problem” to report your problem.
Finally, you’ll be taken to the “report a problem” page.
under the heading “tell us your feedback”, describe your problem in detail.
for example, if you want to change your birthday, explain that you set the wrong birthday and want to change it to your actual birthday.
then, tap “report” to report your issue to tiktok.
after that, your report can be found on the support ticket page by tapping the “edit” icon on the “feedback and help” page.
you can see the status of your report there.
2. use the tiktok comment form
The second method to contact tiktok is to use the feedback form.
the feedback form allows you to describe the issue you would like to report.
It also allows you to share feedback about your tiktok experience.
to go to the from, you can search for “tiktok comments” in google and select the first search result.
Alternatively, please use this link: https://www.tiktok.com/legal/report/feedback.
in the form, you must provide your email address.
Providing your tiktok username is optional, but you must include it.
in the “what would you like to tell us?” field, please describe the problem you are facing on tiktok.
Lastly, you can upload up to 10 attachments.
once you have finished filling out the form, select “submit” to submit it.
tiktok will respond to your complaint through the email you have provided us.
3. tiktok email
The third method to contact tiktok is to send them an email.
tiktok has several email addresses that you can use to communicate with them.
however, these email addresses are primarily for the tiktok creator market.
here is a list of tiktok email addresses:
if you are trying to report a problem on tiktok, it is highly recommended that you use the other two methods above.
this is because their email addresses are primarily for business enquiries.
how do I report a problem to tiktok?
to report a problem on tiktok, go to your tiktok profile, tap the three dots and tap “report a problem”.
then select a related topic, tap “no”, explain your problem, and tap “report”.
after reporting a problem on tiktok, the status of your report can be found on the “your support tickets” page.
to access it, go to the “feedback and help” page and tap the “edit” icon.
can i call tiktok?
no, you can’t call tiktok as they don’t have a phone number you can call to report a problem.
instead, you’ll need to report a problem in the app by tapping “report a problem” on the “settings & privacy” page.
in addition, tiktok has multiple email addresses that you can use to contact them.
Tiktok’s main email addresses are [email protected] and [email protected], but you can also contact them by reporting a problem in the app or using the feedback form.
conclusion
on social media platforms like instagram, contacting support is a challenge.
This is because there are too many users for the support team to keep up.
instagram doesn’t allow you to report a problem in the app, but tiktok does.
on tiktok, you can easily report a problem in the app.
but due to the overwhelming number of reports, it will take a while for tiktok to respond to your report.
if you don’t get a response to your report, you can try submitting tiktok’s feedback form or contacting them via email.
further reading
can you login to tiktok on two devices?
how to get the url of your tiktok profile
how to upload videos to tiktok from your gallery (3 steps)
